Terms-Conditions

Welcome to Koyaki. These Terms & Conditions (“Terms”) govern your use of our website https://koyaki.com/ and services. By accessing or using our website, you agree to comply with these Terms.

1. Use of Website

By using our website, you confirm that:

You are at least 18 years old or using the site under supervision
You will provide accurate and complete information
You will not misuse the website for unlawful or fraudulent activities

We reserve the right to restrict or terminate access if these Terms are violated.

2. Orders & Services

Koyaki provides food ordering services for pickup and/or delivery.

Order Acceptance

All orders are subject to availability and confirmation
We may cancel or refuse any order at our discretion

Pricing

Prices are listed in applicable currency and may change without notice
Taxes, delivery charges, and service fees may apply

Order Accuracy

You are responsible for reviewing your order before placing it
Koyaki is not liable for incorrect orders placed by customers

3. Payments

Payments are processed through secure third-party payment providers
We do not store your full payment details
You agree to provide valid and authorized payment information

4. Cancellations & Refunds

Order Cancellation

Orders can only be canceled within a limited time after placing
Once preparation begins, cancellation may not be possible

Refund Policy

Refunds may be issued in cases of:
- Incorrect order
- Missing items
- Quality issues
Refund decisions are at Koyaki’s discretion

5. Delivery Terms

Delivery times are estimates and may vary due to external factors
You must provide accurate delivery details
Koyaki is not responsible for delays caused by:
- Traffic
- Weather
- Incorrect address