Terms-Conditions
Welcome to Koyaki. These Terms & Conditions (“Terms”) govern your use of our website https://koyaki.com/ and services. By accessing or using our website, you agree to comply with these Terms.
1. Use of Website
By using our website, you confirm that:
- You are at least 18 years old or using the site under supervision
- You will provide accurate and complete information
- You will not misuse the website for unlawful or fraudulent activities
We reserve the right to restrict or terminate access if these Terms are violated.
2. Orders & Services
Koyaki provides food ordering services for pickup and/or delivery.
Order Acceptance
- All orders are subject to availability and confirmation
- We may cancel or refuse any order at our discretion
Pricing
- Prices are listed in applicable currency and may change without notice
- Taxes, delivery charges, and service fees may apply
Order Accuracy
- You are responsible for reviewing your order before placing it
- Koyaki is not liable for incorrect orders placed by customers
3. Payments
- Payments are processed through secure third-party payment providers
- We do not store your full payment details
- You agree to provide valid and authorized payment information
4. Cancellations & Refunds
Order Cancellation
- Orders can only be canceled within a limited time after placing
- Once preparation begins, cancellation may not be possible
Refund Policy
- Refunds may be issued in cases of:
- Incorrect order
- Missing items
- Quality issues
- Refund decisions are at Koyaki’s discretion
5. Delivery Terms
- Delivery times are estimates and may vary due to external factors
- You must provide accurate delivery details
- Koyaki is not responsible for delays caused by:
- Traffic
- Weather
- Incorrect address
Koyaki, Vibes
& Much More.